Booking is missing in the reports

What if you've made a booking, but it’s missing in your statistics

Don't worry if your booking doesn't show up in your affiliate dashboard right after it's made. Depending on the program, the statistics may be updated every few hours or, in rare cases, once a day, so we recommend expecting the booking to appear in your statistics within 24 hours of purchase. 

 

If the booking does not appear on your account balance, it is advisable to check if it is in the "Pending" status. You can check it out on the "Statistics" tab of the program or in the reports:

 

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Different programs have their own rules regarding the confirmation process. Most hotel agencies pay revenue and update booking status to "Paid" within 2 months after the check-out date (some agencies on Hotellook, including Expedia and Booking.com, send us the information about the revenue 120 days after the check-out). Package tours are usually paid for on the consumed stay, car rentals — after the customer returns the car, etc. The information about the confirmation process is stated in each program’s description, for example:

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If you cannot find the booking in the reports, and 24 hours since purchase have passed, contact us with confirmation documents or information that help us find the booking in our systems:

  • the program you used
  • order number
  • booking date
  • price 
  • additional information on this booking: dates of flights/stay/car rental, etc., route/location and other useful details.