What if you've made a booking, but it’s missing in your statistics.
What if you've made a booking, but it’s missing in your statistics
Don't worry if your booking doesn't show up in your Travelpayouts account right after it's made. Depending on the program, the statistics may be updated every few hours or, in rare cases, once a day, so we recommend expecting the booking to appear in your statistics within 24 hours of purchase.
Confirmation process rules
Different programs have their own rules regarding the confirmation process. Most hotel agencies pay earnings and update booking status to Confirmed within 2 months after the check-out date (some agencies on Hotellook, including Expedia and Booking.com, send us the information about the earnings 120 days after the check-out). Package tours are usually paid for on the consumed stay, car rentals — after the customer returns the car, etc. The information about the confirmation process is stated in each program’s description, for example:
What to do if there is no booking in the statistics for more than 24 hours
If you cannot find the booking in the reports, and 24 hours since the purchase has passed, please contact us and provide confirmation documents or information that can help us find the booking in our systems:
- the program you used
- order number
- booking date
- additional information on this booking: dates of flights/stay/car rental, etc., route/location, and other useful details.