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In this section contains frequently asked questions

For beginners
Commission and payment
Affiliate tools
  • I (or my friends) have used my affiliate link to buy tickets. Where is my reward?/a>
  • Feel free to contact us if you have any questions. Please, remember to attach your e-ticket or itinerary receipt?

    Agencies send information about flight and hotel bookings in different ways. Some of them send data in real time, so the affiliates can see reservations fresh reports almost instantly. Other agencies may provide information once every few days or even once a week. It should be noted that we get paid for hotel bookings made through our system only after the client checks out from the hotel.

    Generally, the confirmation period ends in a week after client’s checkout. Despite everything said above, for some agencies it may take up to a month to confirm this information. So it is a common case for a hotel booking to be paid for in the previous month with a commission accrued for it still not been received by an affiliate. Most likely, the client has not checked in to the hotel (or has not checked out of it).

    I didn't get an answer to my question
  • In the personal account shows the Unpaid earnings - it is the total amount, or you will take away from it 50%?

    In the personal account shows the total amount of Unpaid earnings.

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  • How long do I have to wait for payout?

    Earnings are paid out from the 11th to 20th of the following month, as long as the minimum amount has been earned.

    The minimum amount depends on the payout method (see table above). If an affiliate does not earn the minimum commission amount during a month, the amount is rolled over to the next month.

    Please, contact our Support Team if you have still not received payment by the 20th of the month.

    Write to support
  • How much do I earn from a ticket sold through my website?

    Our affiliates get from 50 to 70% of the income we receive from agencies and airlines. The income depends on the ticket price and the agency from which the user is buying a ticket. On average, we receive a commission of around 2.2% of the ticket price and our affiliate gets from 50 to 70% of that amount, which is equivalent to 1.5 to 1.7% of the ticket price. (Example: ticket price is $500; our average income is $11, so our affiliates receive from $5,5 to $6,2).

    Attention! All the data is provided for information purposes only. Commissions can be higher or lower depending on the agency or airline. One thing that always remains unchanged is that the affiliate remuneration is always calculated exclusively from the income we get from each sale.

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  • How much do I earn from hotel bookings?

    For hotel bookings we pay our affiliates the same commission as we do for flight tickets (50 to 70%). For this purpose we have developed a separate service, both for Russian and English speaking audience, named hotellook.ru and hotellook.com respectively. The average hotel booking bill is worth $400. Thus, this means an average income we get per reservation is $30, and our affiliate receives from $15 to $20 off that amount.

    Attention! All the data is provided for information purposes only. Commissions can be higher or lower depending on the agency or airline. One thing that always remains unchanged is that the affiliate remuneration is always calculated exclusively from the income we get from each sale.

    I didn't get an answer to my question
  • Why have I still not received the commission for a hotel/flight booking made last month?

    Agencies send information about flight and hotel bookings in different ways. Some of them send data in real time, so the affiliates can see reservations fresh reports almost instantly. Other agencies may provide information once every few days or even once a week. It should be noted that we get paid for hotel bookings made through our system only after the client checks out from the hotel.

    In addition, there are Low-Cost airlines that don't provide sales data at all. You can find more information about these companies in the Low-Cost Airlines article.

    Generally, the confirmation period ends in a week after client’s checkout. Despite everything said above, for some agencies it may take up to a month to confirm this information. So it is a common case for a hotel booking to be paid for in the previous month with a commission accrued for it still not been received by an affiliate. Most likely, the client has not checked in to the hotel (or has not checked out of it).

    Attention! All the data is provided for information purposes only. Commissions can be higher or lower depending on the agency or airline. One thing that always remains unchanged is that the affiliate remuneration is always calculated exclusively from the income we get from each sale.

    I didn't get an answer to my question
  • Why has previously received commission suddenly increased/decreased?

    The commission for the current month can change until, or on, the 10th day of the next month. This means that the commission for January, for example, can change on or before February 10. The commissions for the previous month are considered final only after the 10th day of the month. Here are some of the reasons for possible changes:

    • The commission for the sale is returned in case a passenger gets a refund for previously purchased tickets.
    • Crosschecks with agencies may find discrepancies (potentially in our favor or otherwise) and changes are made as appropriate.
    • Since we usually work with agencies in foreign currencies, the commission for the previous month is recalculated every day at the current USD exchange rate until the 10th day of the following month.

    After the 10th, the commission for the previous month is considered as final.

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  • How can I get my commission payment?

    No.

    Payment method

    Minimum payout amount

    Commission percentage (of TravelPayouts revenue)

    Notes

    1

    Bank transfer to foreign currency account (USD, EUR)

    EUR 400

    USD 500

    60% if TravelPayouts income from affiliate traffic is less than USD 3,000/month

    70% if TravelPayouts income from affiliate traffic is more than USD 3,000/month

    Bank fee of approximately USD $30 is withheld.

    2

    PayPal

    EUR 40

    USD 50

    PayPal fee of approximately 5% is withheld.

    3

    ePayments

    EUR 40

    USD 50

    See system commissions

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  • Why can the commission for flights be zero or next to nothing?

    Budget carriers (such as airasia.com and ryanair.com) do not pay us a commission for the tickets we sell. Nonetheless, in order to give users the opportunity to find the cheapest tickets we display the prices for low-cost carriers in our search results as well. Neither we nor our affiliates receive any commission for low-cost flights.

    As for low commissions, we have different financial agreements with each agency. Some agencies pay us a percentage of the ticket price. Some agencies credit us a fixed amount regardless of the ticket price, or pay a percentage of their service charges. The agency service charges can be pretty low for some destinations.

    In addition, there are Low-Cost airlines that don't provide sales data at all. You can find more information about these companies in the Low-Cost Airlines article.

    I didn't get an answer to my question
  • When can the commission for a booked flight be negative?

    When an affiliate returns a previously booked and paid ticket, a negative commission appears in the statistics list, reducing the overall commission amount.

    For example, a ticket was bought on February 15, 2016 and, let's say, the affiliate earned a commission of $10. But on 25 February 2016, the ticket was refunded. In this case, the statistics for February 25, 2016 will show a commission amounting to ”- $10“ (negative).

    I didn't get an answer to my question
  • Why have I still not received the commission for a hotel booking made last month?

    Agencies send information about flight and hotel bookings in different ways. Some of them send data in real time, so the affiliates can see reservations fresh reports almost instantly. Other agencies may provide information once every few days or even once a week. It should be noted that we get paid hotel bookings made through our system only after the client checks out from the hotel.

    Generally the confirmation period ends a week after checkout. But some agencies take up to a month to confirm this information. So it is not unusual for a hotel reservation to be paid for in the previous month but payment for it to still not be received by an affiliate. Most likely, the client has not checked in to the room (or has not checked out of it).

    I didn't get an answer to my question
  • What is an affiliate marker (Affiliate ID, partner ID)

    Your affiliate marker is displayed in the upper right corner on your personal account screen:

    You can create affiliate links to different pages of our website (jetradar.com and hotellook.com). All you need to do is add the following text to the end of the link: ?marker=AffiliateID.

    For example: http://www.jetradar.com/?marker=PutHereYourMarker

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  • How do I generate an affiliate link for a flight search tool?

    To create an affiliate link for a flight search tool, please login to your personal affiliate account and go to the Text Link section. Here you can both select the type of a link you need and configure various options, as well.

    You can create affiliate links to different pages of our website. All you need to do is add the following text to the end of the link: ?marker=AffiliateID.

    For example: http://www.jetradar.com/?marker=PutHereYourMarker

    I didn't get an answer to my question
  • How do I generate an affiliate link to jetradar.com homepage?

    You can create affiliate links to different pages of our website. All you need to do is add the following text to the end of the link: ?marker=AffiliateID. Where AffiliateID is your unique affiliate ID code:

    For example: http://www.jetradar.com/?marker=PutHereYourMarker

    More about affiliate links

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  • How do I generate an affiliate link for a hotel search tool?

    To create an affiliate link for a hotel search tool, please go to the Text Link section section and select the “Hotels” tab. For example: http://www.hotellook.ru/?marker=PutHereYourMarker.

    More about affiliate links

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  • What is an additional marker?

    An additional marker is a parameter that allows tracking sales separately for each traffic source/promo material.

    For rxample: http://www.jetradar.com/?marker=PutHereYourMarker.sidebar, where sidebar — it is an additional marker.

    The maximum additional marker length - 32 characters.

    More about additional marker

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  • How to do I get a code for search form?

    You can use our special online form builder to create your own search form and integrate it into your website. Login to your personal affiliate account and go to the Search forms tab. Press the Create new search form button to create a new form and then press the Edit button to edit it. You can configure the search form design and content in the window that pops-up.

    More about search form.

    I didn't get an answer to my question

    If you have any questions with the installation of a search form on your site, please send your request to our support team. To speed up response, please inform the following data:

    • URL of your website;
    • address of the page on which the form of the code posted;
    • your affiliate marker.
  • How do I change the currency in a search form?

    To change the language and the currency of a search form, please login to your personal affiliate account and go to the Tools - Search forms. Press the Create new search form button to create a new form and then press the Edit button to edit it. You can configure the search form design and content in the window that pops-up.

    Change the value of the Language and Currency fields. Press Save changes and get code and add the generated search form code to your website.

  • How do I add a widget to my website?

    Login to your personal affiliate account and go to the "Calendar widget" section in order to customize it and get the code to be added to your website.

    Copy the widget code from the Code for posting on the site and add it into the html code of your website.

    Get more information about widgets here.

    I didn't get an answer to my question

    If you have questions how to place the widget on your website, please send request to our support team. To speed up answer, please inform the following data:

    • URL of your website;
    • address of the page on which the form of the code posted;
    • your affiliate marker.
  • Why doesn't work Travelpayouts plugin for Wordpress?

    PHP version 5.3 or higher is required for plugin to work correctly. We also recommended using the latest version of Wordpress. It is important for the correct work of the plugin, entire website security and load speed.

    Get more information about Travelpayouts plugin here.

    I didn't get an answer to my question

    If the version of PHP is 5.3 or higher please send request to our support team. To speed up answer, please inform the following data:

    • URL of your website;
    • address of the page on which the form of the code posted;
    • login and password to access in the Wordpress admin panel;
    • your affiliate marker.
  • How do I place a search form using the Wordpress plugin?

    Go to Search Forms section of your Dashboard and add a new Search Form. Get more detailed information about Search Form customization here.

    After adding the search form, uncheck the Short code and Iframe code boxes and copy the search form code. Then return to the Travelpayouts Plugin and go to Search Forms.

    Then you can place the shortcode search form on the web page. Get more information about the plugin here.

    I didn't get an answer to my question

    If you have questions how to place the search form on your website, please send request to our support team. To speed up answer, please inform the following data:

    • URL of your website;
    • address of the page on which the form of the code posted;
    • login and password to access in the Wordpress admin panel;
    • your affiliate marker.
Statistics and reports
White Label
Settings
  • What do I do to openthe search results on my website?

    You will need to customize the White Label for this purpose. The White Label is the flight and hotels search engine that looks according to your website design . If your White Label has been customized, a user will see the search results on your subdomain.

    Find more details about the White Label settings here.

    Please, note that new settings will be applied within 72 hours after saving settings in your web hosting panel.

    I didn't get an answer to my question

    If you want to receive the answer ASAP, please include the following information into your question:

    • your website’s address;
    • the domain/subdomain, where the White Label has been customized;
    • your affiliate ID.
  • I have customized the White Label, but it does not work

    Make sure that at least 48 hours have passed after saving settings in your web hosting panel. It is the average time, required for your new settings to be applied.

    If this period exceeds 48 hours and your White Label still does not work, please make sure that:

    • you have added a whitelabel.travelpayouts.com. CNAME entry in your web hosting panel;
    • you have created a White Label in your personal account and specified the correct domain.

    If you are sure that the customization has been done properly, but the White Label still does not work – Please, contact our Support Team.

    I have got it right, but the White Label does not work

    If you want to receive the answer ASAP, please, include the following information into your question:

    • your website’s address;
    • the domain/subdomain, where the White Label has been customized;
    • your affiliate ID.
  • How do I make my White Label page responsive?

    White Label for flight search is responsive and we work on the responsive hotel White Label.

  • Do you support White Label customization for https?

    All White Label have SSL. You don't need do anything more.

API
Other questions
  • How do I get the access to the API?

    The access to the data API, price map API, price calendar API and hotel static data data is granted right after you sign up for the Partner Program. Besides, if a Partner’s website meets all the requirements one gains access to Flights search API and Hotels API as well.

    I want to get access to the search API

    If you want to receive the answer ASAP, please include the following information into your message:

    • Each search query must be initiated by the user and the results must be shown to the user in full. The results for each query must contain a “buy“ button next to each flight option.
    • The reference to the agency's website must be received only when the user click "Buy" button. Automatic collection of all links from the answer is prohibited. Violation of this rule will disable the API search for the partner.
    • The conversion rate for searches via the Buy link must be 9% or more. The conversion rate from the Buy button to actual purchases must be at least 5%.

    We'll also need to see url of your project, design prototypes, description of your project and how our API will be used.

  • How do I create a signature (md-5)?

    Signature is the request that is based on token, marker and all the values of the request parameters sorted alphabetically and separated by colon. How to create a signature look.

    • Sort request parameters alphabetically: host=beta.aviasales.ru&locale=ru&marker=PutYourMarkerHere&adults=1&children=0&infants=0&date=2015-05-25&destination=LED&origin=MOW&date=2015-06-18&destination=MOW&origin=LED&trip_class=Y&user_ip=127.0.0.1If the element contains an array (eg, segments) or a list of parameters (eg, passengers), the content of this element is sorted separately. This content is not sorted with parameters of the upper level. Example of sorting the request: 
    • Assemble a string containing only the values of the parameters (Ranking is the same as in step 1):beta.aviasales.ru:ru:PutYourMarkerHere:1:0:0:2015-05-25:LED:MOW:2015-06-18:MOW:LED:Y:127.0.0.1. The values ​​are separated by a colon.
    • Add your partner token value to the beginning of the string.
       
    • Use the resulting string to calculate md-5 signature. Request signature will be a result.
    I didn't get an answer to my question

    To get the answer ASAP, add to the question sample of query for which you form a signature.

  • How do I create my own application for Android or iOS?

    You can distribute our mobile applications and create your own apps by using Jetradar SDK. Find more information here.

  • Why there’s no response to ajax request for the API data?

    Ajax-requests to the API doesn't work, as they passed in the clear partner access token. And this is very bad in terms of security.

    API requests must be sent from the server.

  • Why do I get fewer tickets in my search results than you have on your website?

    When you use the real-time flight Search API, you receive a response from the same agencies and airline companies as we do on our website. In most cases, the reason for fewer search results is a short delay between sending a request and generating results. The fact is that it takes at least 30 seconds to receive a response from all agencies; otherwise, such a response may contain incomplete data

    I didn't get an answer to my question
  • Where do I find the IATA airport code for sending the API request?

    The IATA airport codes list can be downloaded here.

    I didn't get an answer to my question
  • How do I translate your tools to my language?

    Please send us a request describing your current situation and the needed language.

    In case we can’t assist you at the moment, we’ll suggest you to translate our widgets yourself. Feeling like you are ready to help us? Here are your further steps.

  • Do I get a commission for inviting more affiliates to sign up for the program?

    Yes! We have a Referral Program, which is a way to earn some additional money by inviting new affiliates. Share a link (with your embedded affiliate ID), so that other people can sign up with the Program, and get 5% of our income generated by your referrals (by the affiliates that sign up using your link).

    The referral commission is deducted from the Jetradar's share, meaning that you and the new affiliate will not take any money from each other!

    • You can get a referral link on your account page by following to Referrals section;
    • View sales statistics of your referrals at Referrals report

    It is forbidden to use your own referral link to register other websites that you own. If this rule is violated, we reserve the right to terminate your affiliate account any time without providing any compensation.

    I didn't get an answer to my question

If you want to receive the answer ASAP, please include detailed description of the situation.

If you have an error on the website, please attach example screenshots and links to the problematic page.

If you're registered in the affiliate program, please use the same email.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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