This article explains why you can receive an email about a new device accessing your account and what to do about it.
When we detect a new login to your Travelpayouts account from a device we don’t recognize (meaning that you have never logged in to your account using this specific device before), you may receive a “New device detected accessing your Travelpayouts account” email from the Travelpayouts team.
The email includes the device, location, and time details from the login. Please note that if you're using a VPN service, it can mask your device's IP.
We are sending this email notification as an extra security precaution to ensure the safety of your account.
The email can also be triggered in the following scenarios:
- If you deleted your cookies or cleared your web browser's cache.
- If you logged in to Travelpayouts from a different web browser on your device or updated your browser version.
- If you logged in to Travelpayouts using an incognito or private browser window.
What do I need to do if I receive the email?
If you recently tried logging in from a new device and recognize the details in the email, please disregard this message.
Note! Please note that the sign-in location mentioned in the email is determined by the IP address associated with your device and might not precisely correspond to your present location.
If you don’t recognize the login in the email, immediately update your password in your Travelpayouts account using the instructions in the How to change your password article.
If you can’t access your account, reset your password. Learn how to do it in the How to restore your password when you can’t log in to the account article.
We also strongly advise you to review the login history of your email box to ensure there have been no unauthorized access attempts. If any such attempts are discovered, it is crucial to promptly change your password for the email as well.
To reduce the risk of your account being stolen we recommend:
- Using strong passwords containing 8+ characters, and mixing numeric digits, upper and lower case letters, and special characters ($, #, etc.).
- Creating unique passwords and not using the same password for all accounts that you have