Cookie Policy

The updated COOKIE Policy will automatically come into effect for all existing users of TRAVELPAYOUTS services on May 25, 2018 and, once in effect, your continued use of our services will be subject to this new Cookie Policy.

 

COOKIE POLICY

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.

We might use cookies to recognize you when you visit our site or use our Services, remember your preferences, and give you a personalized experience:

Authentication cookies. If you're signed in to our Services, these cookies will help us show you the right information and personalize your experience.


Session cookies. These cookies store the ID of a user’s session. The cookie is set when a user signs in and is used to restore the session without entering the personal data.


Security cookies. We use cookies for our security features, and to help us detect malicious activity.


Preferences, features and services. These cookies help us to customise your preferences, such as which language you prefer and what your communications preferences are or to fill out forms on our faster.


Performance, Analytics and Research. Cookies help us to analyse our web site performance. We use cookies to improve our products, features, and services, including to create logs and record when you access our site.

 


Use of third party Cookies and other tools for promotional purposes

The Travelpayouts website uses third party services to track usage statistics, information about advertising campaign conversions, and other data. Travelpayouts does not use these services and tools to collect data on specific users. It only uses general statistics about visitation, the effectiveness of the website, and the effectiveness of advertising campaigns. Below is a list of additional third-party services that Travelpayouts uses as well as links to the privacy policies of these services. We use the following session, permanent and third-party marketing cookies, including cookies from our partners and service providers:

 

Cookie name

Domain

Cookie lifetime

Description of the Cookie purpose

CookieConsent

travelpayouts.com

1 year

Stores the user's cookie consent state for the current domain

SESS#

travelpayouts.com

Session

Preserves users states across page requests.

@@History/@@scroll|#

travelpayouts.com

Persistent

Strictly necessary

_ga

travelpayouts.com

2 years

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat

travelpayouts.com

Session

Used by Google Analytics to throttle request rate

_gid

travelpayouts.com

Session

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

v.gif

visualwebsiteoptimizer.com

Session

Marketing cookie

IDE

doubleclick.net

1 year

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie

doubleclick.net

Session

Used to check if the user's browser supports cookies.

fr

facebook.com

3 months

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

tr

facebook.com

Session

Tracking pixel

ads/ga-audiences

google.com

Session

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

ads/user-lists/#

google.com

Session

Pixel tracker

collect

google-analytics.com

Session

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

marker

travelpayouts.com

29 days

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

i

yandex.ru

10 years

Marketing cookie

sync_cookie_csrf

yandex.ru

Session

Marketing cookie

watch/23685685

yandex.ru

Session

Marketing cookie

webvisor/41098544

yandex.ru

Session

Marketing cookie

yabs-sid

yandex.ru

Session

Marketing cookie

yandexuid

yandex.ru

10 years

Marketing cookie

yp

yandex.ru

10 years

Marketing cookie

auid_tp

assets.travelpayouts.com

7162 days

Marketing cookie

_vwo_uuid_v2

travelpayouts.com

1 year

Marketing cookie

_ym_isad

travelpayouts.com

Session

Marketing cookie

_ym_metrika_enabled

travelpayouts.com

Session

Marketing cookie

_ym_metrika_enabled_23685685

travelpayouts.com

Session

Marketing cookie

_ym_metrika_enabled_41098544

travelpayouts.com

Session

Marketing cookie

_ym_uid

travelpayouts.com

2 years

Marketing cookie

_ym_visorc_23685685

travelpayouts.com

Session

Marketing cookie

_ym_visorc_41098544

travelpayouts.com

Session

Marketing cookie

_ym_wasSynced

travelpayouts.com

1 day

Marketing cookie

auid_tp

travelpayouts.com

7162 days

Marketing cookie

currency

travelpayouts.com

20 years

Marketing cookie

locale

travelpayouts.com

20 years

Marketing cookie

metrika_enabled

travelpayouts.com

Session

Marketing cookie

remember_token

travelpayouts.com

1 year

Marketing cookie

tp_referrer

travelpayouts.com

29 days

Marketing cookie

sync_cookie_csrf

ymetrica1.com

Session

Marketing cookie

sync_cookie_image_decide

ymetrica1.com

Session

Marketing cookie

sync_cookie_ok

ymetrica1.com

Session

Marketing cookie

 

Other statistical tracking and social network integration tools we might use to facilitate your login

Facebook login widget

VKontakte login widget

The cookie files are used:

  • to simplify the use of the website and to improve the quality of the services provided in order, for example, to save user settings and to automatically fill in places of interest where the user wishes to book temporary accommodations and calendar search dates;
  • for analysis to better target advertising.

 

What can you do if you don't want cookies to be set or want them to be removed 

Most browsers accept cookies automatically, however some people prefer not to allow cookies. You may change the security settings of your web browser in order to stop your device receiving and storing cookies, to allow receiving and storing cookies from selected websites you trust, or to be notified before receiving cookies. You may also delete cookies stored in your browser at any time. Information stored in such cookies will be removed from your device. However, that these settings may have negative effects on the web sites usability.

Browser manufacturers usually provide help pages relating to cookie management in their products. Please see below for more information:


Google: https://support.google.com/chrome/answer/95647?hl=en-GB
Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Safari (Desktop): https://support.apple.com/kb/PH5042?locale=en_US
Safari (Mobile): https://support.apple.com/en-us/HT201265
Android Browser: https://support.google.com/nexus/answer/54068?visit_id=1-636585517588941681-639659396&hl=en&rd=1
Opera: https://www.opera.com/help
Opera Mobile: https://www.opera.com/help/mobile/android#privacy


For other browsers, please consult the documentation that your browser manufacturer provides.


You may opt-out of third party cookies from Google Analytics on its website.

You can opt out of interest-based targeting provided by participating ad servers through via the next link: aboutads.info 

 

Information we might obtain from third parties

We might obtain some non-personally identifiable information from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of data. 

We might insert advertising on our partner websites, social networks or Advertising networks who might categorize website visitors with similar characteristics or interests into non-personally identifiable data segments and offer these segments to their own clients, visitors and subscribers. For example, if a person expresses an interest in cryptocurrency or beauty products, they might see an advertising banner linking to similar service provider company web site. 

We might obtain and record information that an ad was requested or shown, how many times, the target geography of the ad (which will not include an IP address or specific personally identifiable location and any user interactions with the ad or the page where the ad appears. This information is used for analysis, reporting and troubleshooting.

We do not perform any visitors profiling activities.

 

LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites. We are not responsible for the content of third party websites. Please ensure that prior to using any such website, you have read and understood its privacy policy and terms of use. These documents will govern your rights and obligations when using the relevant third party website.

 

Where Do We Store Your Information?

We take Client confidentiality and security very seriously. We are committed to protecting the Personal Data you share with us. We use a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure. 

Your personal data is stored inside European Union Area in Netherlands.

The written agreements with the data processor guarantees that the requirements of the GDPR will be met and the rights of data subjects are protected. The Data Processor will only act on behalf of our documented instructions, have direct responsibilities under the GDPR and may be subject to fines or other sanctions if they don’t comply.

Once this contract is concluded, data processor will return data to us or transmit to another processor appointed by us, and erase any copy in its possession. However, the processor may keep the data locked to address possible administrative or jurisdictional responsibilities.

 

Data Retention 

Unless otherwise specified, where you have indicated to us that you are happy for us to send you the information about products or services we offer and we feel may interest you or similar to those that you have already purchased or enquired about do so, we assume you are happy for us to keep your collected personal data. We may retain your Personal Information (contact details) for as long as your User Account is active or as otherwise needed to provide you with information about our Services. As the data subject you have rights related to processing of your personal data and the option of withdrawing your consent to receive promotions at any time. Please see paragraph “Your rights”.

If you and us enter in any type of contractual relationship, we might keep your data during the performance of the contract and as long as it is necessary as for our legitimate interests. Please see paragraph “Lawful basis and the purposes of the processing (Uses made of your personal information).

 

LAWFUL BASIS AND THE USES MADE OF YOUR PERSONAL INFORMATION

We use the data we collect for the following basic purposes, described in more detail below:

To take steps at the request of the data subject prior to providing you with the requested service:

In general, information (including Personal Information) you submit to us is used by us to respond to requests that you make and to offer you additional information, opportunities, and functionality and provide you with information on our affiliate tools, as well as to attend you and solve any post-contractual query, claim or request, and therefore the lawful basis is Contract and our Legitimate interests.

We will use the provided information to operate effectively and do our best to respond to your enquiry. Once you enter into a business relationship (oral or written contract) with us, we will invoice our services and offer you post-sales service and loyalty if required.

We might hold your information for as long as is necessary to comply with our and legal obligations and in accordance with our legitimate interests as a data controller after the contractual relationship between you and us elapses. The lawful basis for such retention is Legal obligation. As the data subject you have rights related to maintenance, storage and processing of your personal data. Please see paragraph “Your rights”.

Within the scope our partners personalized services, your data will, subject to your consent, be used for advertising, market research and tailoring electronic services. Unsubscribe instructions will accompany each newsletter or promotional communication you receive from us. In addition you can withdraw your consent at any time in the future as described in the section Your rights. The lawful basis for such processing is our Legitimate interests.

When you choose to subscribe to our mailing list to receive alerts about cheap prices, to send you communications, including promotional communications and advertising with your The lawful basis for such processing is Consent explicit consent or allow you to participate in interactive features of our service, when you choose to do so.

If you wish not to receive such promotional e-mails, you may withdraw your consent at any time by contacting us as described in paragraph “Your rights” or follow the “unsubscribe” or instructions contained in the promotional communications you receive.

 

Website improvement

We might use your automatically collected data such as IP address and browser data for our Website improvement, such as:

to administer our site and for internal operations, including data security, troubleshooting, testing, statistical and survey purposes;

to ensure that content from our site is presented in the most effective manner for you and for your device. The lawful basis for such processing is Legitimate interests.

 

Disclosure of information to third parties

We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your consent except to provide products or services you've requested, when we have your permission, or under the following circumstances: 

  1. We may disclose your information to third parties when we reasonably believe we are obligated to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person.
  2. In the event we are acquired by or merged with a third party entity or undergo another change of control, we reserve the right to transfer information, including any PII and non-PII, to a successor entity. In this event, we will notify you by electronic means before information about you is transferred and becomes subject to a different privacy policy. 

 

Law Enforcement, Legal Requests and Duties:

We may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. Your details may also be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security.

 

Your rights

You have the following rights in accordance with the General Data Protection Regulation:

 

The right to be informed. In this privacy statement we supply you detailed information related to your personal data storage, maintenance and processing.

 

The right to access information held about you

 

The right to rectify your personal data if it is inaccurate, incomplete or out-of-date

 

The right to erasure (delete or remove) your personal data

 

The right to restrict (block) processing. When processing is restricted, we will store your personal data, but not further process it. 

 

The right to data portability which allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

 

Rights related to automated decision making including profiling 

We are not making any decisions which might produce a legal effect on you based on automated processing.

 

The right to withdraw your consent (object) to direct marketing 

You can exercise your rights by contacting us at support@travelpayouts.com.

 

The right to lodge a complaint with a supervisory authority 

You have The right to lodge a complaint with your local supervisory authority if you have a concern about our information rights practices.

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